FAQs

Commonly Asked Questions

Fast-Shipping means quick turnaround. Your order will usually ship within 24-hours or less after you place it. Additionally there is no minimum order requirement for Fast-Shipping. Most shipments will take 1-3 days to arrive.

Auto Delivery is a free service that is offered where Oil Lamp Services set up delivery schedule that fits your needs. This allows you to never worry about running out of product as it will be automatically shipped out when you need it.  You simply log into your account to pay your invoice and product will always be there when you need it. Contact an OLS representative to discuss your needs, 855-OLS-FUEL.

Simply give a Oil Lamp Services Representative a call at 855-OLS-FUEL or an email at OLS@oillampservices.com and they will be glad to set-up a custom Auto Delivery plan with you.

All major Credit Cards, eCheck or 30-Days Terms are available as a form of payment. To obtain “terms” please submit our Credit Application by clicking here. Credit Terms can take up to 2 weeks to obtain, please pick an alternative form of payment until you are approved for “terms”.

Account Information

A User Account can be created at time of purchase or by going to https://oillampservices.com/Loyalty-Rewards-Program/ and fill out the simple form and start your free account today which includes enrollment into our Loyalty Program.

To reset your Account Password, go to the “LOGIN” screen and click on the “lost your password” link located at the bottom of the form, then enter your email address associated with your account and click on the “Reset Password” button.

Log into your account. Once in on your dashboard home page click the link “Edit Account / Change Password” tab to change your password and user information. To change “Ship-To” addresses click the “Manage Ship-To Addresses” tab.

Having an account allows you to have access to special pricing, reordering, past orders, invoices and saves shipping information and payment information not to mention enrollment into our Loyalty Rewards Program that rewards you for every purchase you make plus a whole  lot more.

Returns

Any unopened product can be returned within 30-days of purchase for a full refund or exchange. Customer will pay return shipping. Please click here to email your return request and we will respond within 48-business hours with your return authorization.

Our Polices

We understand your concerns about privacy and we want to insure you that Oil Lamp Services takes privacy matters seriously.  Please visit http://oillampservices.com/privacy-policy/ to see the details of our Privacy Policy

Please visit http://oillampservices.com/terms-of-use/ to see details about the terms of use for this website.

Products

The “True Burn-Time Guarantee is a guarantee that the product will perform as advertised and will burn for the length of time advertised within 15 minutes.

Orders

Yes. Immediately after the order is placed you have the opportunity to cancel the “Order Received Summary Page” there is a link to cancel the order. Or the order can be cancel up until it ships by going to the “Order / Reorders” tab on your account homepage. Simple select the order you want to cancel and click the “cancel” button. Refunds for paid cancelled orders may take up to 7-days depending on your banking institution.

No. Simply place another order for the additional items or cancel your current order and start a new one.

Simply log into your account an click on the “Order / Re-Orders” tab, find the order you need a receipt for and click on “Invoice” button.

After the order is received, it usually will ship in 24-business hours or less. Depending on your proximity to our location warehouse in PA it takes 1-3 days in most cases and 5-days to the West Coast.  However, at time of “checkout” you can are offered several different shipping options which include expedited services.

Yes. Simply log into your account and click on the “Orders / Re-Orders” tab. If the order is completed and paid for there will be a “Order Again” button available. Simply click on the button, verify the order is correct and fill in the payment section.

No, there is no minimum order requirement. There is no minimum requirements when ordering. However, Oil Lamp Services offers discounts for customers who buy in larger quantities. 

If your order arrives missing product or your received the incorrect product please send an email to OLS@oillampservices.com with as much details about the order as possible. Include the best way to contact you. An OLS Representative will get back to you within 48-business hours

Yes. We only ship complete orders, we DO NOT keep backorders and we DO NOT do backorder fulfillment.

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